Business Analyst
Position Summary:
Beacon develops and markets software solutions used by health plans (Blue Cross, Blue Shield, etc.) who serve Medicare / Medicare Advantage members (consumers). This software helps the health plans track and manage many situations that arise as they treat and serve their members.
The Business Analyst (BA) – IT is a liaison between the IT teams and internal business teams with responsibility for gathering and defining requirements, coordinating design sessions, creating process/data flow diagrams, generating reports, monitoring budgets and documenting project efforts. The BA will also support the implementation of the enterprise service request processes and continue monitoring new project requests and enhancements; assists in identifying and resolving barriers/challenges and evaluating or reevaluating products, services and vendors.
Responsibilities:
- Lead process design and improvement projects
- Identify process improvement opportunities and propose solutions using principles of process excellence and related tools
- Create, analyze, and summarize ad – hoc and / or recurring reports
- Research and analyze data sets to identify patterns and trends
- Assess reporting results through data investigation, analysis, trending, and evaluation
- Assume responsibility for data integrity and ongoing quality control of delivered reports
- Determine risk assessments
- Drive the development and deployment of complex business improvement solutions using principles of process excellence
- Support process enhancement initiatives for audit teams
Qualifications, Education & Experience:
- Bachelor’s degree
- Experience with project management
- 2+ years’ experience in a Business Systems Analyst role in SAAS software environment
- 2+ years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects and deadlines
- Ability to develop and maintain business and technical requirements and documentation
- Software experience required
- Health care industry experience a preferred
- Team lead or project lead experience
- Quality Auditing experience preferred
- Possess and display sound judgment; initiative; flexibility and detail-orientation
- Ability to adapt to new technologies and rapidly changing environments
- Ability to support interfaces with multiple systems
- Experience working in complex, matrixed environments
- Experience interacting with and managing SaaS solutions and external vendors
Personal Characteristics & Traits:
- The ability to work effectively individually and as part of a team.
- Strong organizational skills and ability to prioritize tasks with little supervision.
- Strong analytical and logical problem-solving skills
- Ability to identify a problems root cause and drive to resolution.