Appeals & Grievance Data is Critical in Identifying Changes to Enhance Member Satisfaction By Laurie Delgado As the health insurance marketplace becomes more and more competitive, insurers have become increasingly aware that customer satisfaction is often a key differentiator in distinguishing one plan from another. This is especially true in the Medicare arena as constricting…

Using Appeals And Grievance Data To Improve Member Satisfaction November 25, 2020 | 2:00 PM – 3:00 PM ET | Online REGISTER NOW As health insurance providers prioritize the goal of bringing the voice of the consumer to the forefront of their decision-making process, the analysis of CMS’s Complaint Tracking Module (CTM) appeals and grievance…

Alan Krigstein of Independence Health Group Appointed to Board of Directors of Beacon Healthcare Systems Former EVP and CFO of Independence Blue Cross of Philadelphia Joins Health Care Industry’s Leading Compliance and Risk Management Technologies Company   (HUNTINGTON BEACH, Calif. – Sept. 22, 2020) — Alan Krigstein, former executive vice president, chief financial officer and…

Seven Healthcare Compliance Escalation Scenarios By John Tanner What most CEOs lack more than anything else is time. Many wake up each morning feeling as if there are a thousand things to be done and simply not enough time or hands to adequately fulfill the broad expectations of directors, shareholders, customers, and employees. That is…