Top industry thought and health plan leaders gathered to discuss the direction Medicare and Medicaid will take under the new administration.
Health Evolution | March 29, 2021 Beacon Healthcare Systems is working to apply data science and analytics to appeals and grievances technology and information in the payer space. Why? Because CEO Ken Stockman envisions gleaning insights from appeals and grievances data to create unique industry KPIs that inform payers about what they should be striving to…
Appeals & Grievance Data is Critical in Identifying Changes to Enhance Member Satisfaction By Laurie Delgado As the health insurance marketplace becomes more and more competitive, insurers have become increasingly aware that customer satisfaction is often a key differentiator in distinguishing one plan from another. This is especially true in the Medicare arena as constricting…
Using Appeals And Grievance Data To Improve Member Satisfaction November 25, 2020 | 2:00 PM – 3:00 PM ET | Online REGISTER NOW As health insurance providers prioritize the goal of bringing the voice of the consumer to the forefront of their decision-making process, the analysis of CMS’s Complaint Tracking Module (CTM) appeals and grievance…
